VOLKSWAGEN PASSAT Coolant Controller Thermostat 1.6L-2.0L Diesel 04L121111Q

Product Description

This unit comes as a single complete unit without any additional seals, gaskets or fitting accessories. As a used part it has signs of wear and tear but is still 100% fully functional, as such this unit is supplied with eBay's 30-Day Money Back Guarantee.

Please view the photos and part numbers carefully prior to purchase.

If you have any concerns or wish to know more about this item, please contact us.

Tel: 01246 231 500

Environment Agency Permit Number(s) YP3192ZY/A001 & NE/3179/002

For an extended version of our terms and conditions relating to postage, warranty periods and returns please visit the "About" Section of our DragonAutoPartsUK Store.

- DragonAutoPartsUK Team

UK Mainland and International Postage

1. Flexible Shipping Options: You can choose from a range of shipping options subject to the size and weight of your order, you can even opt for a priority morning delivery if needed!

2. Reliable Couriers: DragonAutoPartsUK uses reputable courier services such as DPD and UPS, ensuring that your order is delivered on time and in good condition.

3. Clear Shipping Information: You will receive regular updates your order's shipping status, including carrier information, tracking and expected delivery times through SMS and email!

4. No Hidden Costs: All orders include VAT and postage is calculated accurately based on your location and order specifics. This ensures that there are no hidden costs when you place an order with us.

5. Customer Support: You can reach out to us anytime! You can ask for assistance with any concerns you may have about a part or order and we will make every effort to help you, even if it requires altering the destination after shipping! (Charges Apply)
   

1. Personalized Assistance: When you start a return, we advise you to call us on 01246 231 500 to speak with one of our representatives. We can help you determine if you're eligible for a return and offer advice on how to proceed.
   
   
2. Photo Evidence: If your order arrived in a damaged condition, we require photographic evidence to prove the state in which it arrived. This helps to speed up the return process and ensures that we can resolve the issue as quickly as possible.
   
   
3. Convenient Collection: If your order was damaged outside of your control, we will arrange a collection on your behalf. We'll require you to verify a collection address to send our courier to, making the process as convenient as possible for you.
   
   
4. Clear Communication: If the returned item is larger or more complex, such as an engine, gearbox, or other complex units, we'll send it to a third party for a full assessment and cause of failure. During this period, which lasts between two to four weeks, we'll keep you informed every step of the way and we'll always notify you of their findings.
   
   
5. Secure Policy: We unfortunately do not accept international returns unless the buyer pays the return postage fees or the part is damaged on delivery, both of which require prior authorization before being returned to us. All products are discreetly security marked, so please do not try to send back a faulty replacement or wrong part that is not the exact unit you received from us.
   
   For an extended version of our terms and conditions relating to postage, warranty periods and returns please visit the "About" Section of our DragonAutoPartsUK Store.

Payment Information

After an accepted offer you must complete payment. We take non-paying bidders/offers very seriously and reserve the right to report any non-payment. If you wish to cancel your order after an offer has been agreed, please contact us.

Our preferred method of payment is PayPal we do however accept bank transfer, card and cash. Delivery to an alternative address can be arranged prior to dispatch, please contact us immediately after your purchase.

Terms and Conditions Summary

These terms and conditions are a shortened version of our full T&C's. For an extended version of our terms and conditions relating to postage, warranty periods and returns please visit the "About" Section of our DragonAutoPartsUK Store. All products are supplied with individual warranties, please refer to listing details or contact us for more information. Our warranties do not cover labour or incidental expenses arising from fault.

All products are supplied with individual warranties, please refer to listing details or contact us for more information. Our warranties do not cover labour or incidental expenses arising from fault. All used parts are sold in good working order with a minimum 30-day warranty. Always view the listing pictures carefully, if you have any queries regarding a listing or purchased product, please contact us prior to bidding / buying / returning. We pride ourselves on our customer service and in the rare event that you have a problem with your item we will always be happy to help. For the vast majority of cases, we will be able to resolve the dispute with a simple refund or exchange unit. All parts sold must be fitted in accordance with manufacturer specifications and the fitting process must be conducted at an approved VAT registered garage and performed by a fully qualified mechanic. DragonAutoPartsUK reserves the right to reject an application due to insufficient evidence or in the event of a misdiagnosis and incorrect fitting.

Thank you for shopping with DragonAutoPartsUK!

- DragonAutoPartsUK Team