Raving Fans
SKU: 4377398674

Raving Fans

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Description

Raving FansWritten in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and

Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans.

This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.



Binding Type: Hardcover
Publisher: William Morrow & Company
Published: 05/19/1993
ISBN: 9780688123161
Pages: 160
Weight: 0.62lbs
Size: 8.38h x 5.77w x 0.65d
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SKU: 4377398674

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4.5 ★★★★★
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Megan Cusack
Grantham, US
★★★★★ 5
Love these floating shelves!
Color: Oak, Number Of Shelves: 2, Size: 36"W x 6.5"D
These shelves are perfect for my kitchen! They were easy to install. All the hardware was included. They are durable and sturdy and gave my kitchen wall an instant face lift!
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on April 14, 2026
A
Verified Purchase
A. Tucker
Dallas, US
★★★★★ 3
Holes in brackets are not spaced for studs!
Color: White, Number Of Shelves: 2, Size: 67"W x 6.5"D
So the quality of this not great, but good enough and they look nice enough on the wall. However, the bracket holes are not spaced at 16" intervals. WTF? I'm not sure who designed this thing. The molly plugs that came with it look OK, but to play it safe I used a cobalt steel drill bit and made my own holes in the bracket. Easy enough with some wd40. My other pick with this is that the screws to anchor the shelf to the bracket are black and and very obvious... they should have supplied some kind of cap.
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Reviewed in the United States on January 31, 2026
H
Verified Purchase
Heidi Godines
Port Orchard, US
★★★★★ 5
Great floating display shelf
Color: Brown, Size: 55.1"W x 10.3"D x 1.8"H, Set of 1
Perfect display shelf for trinkets or memorabilia. Placed this over our wall mounted TV for our football collection. Looks great and was easy to mount. The size is perfect. Great value for the money.
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Reviewed in the United States on February 15, 2026
A
Verified Purchase
ariel brammer
Draper, US
★★★★★ 5
Cute but one is broken
Color: Brown, Size: 35.7"W x 10.3"D x 1.8"H, Set of 2, Color: Brown, Size: 35.7"W x 10.3"D x 1.8"H, Set of 2
Update: they sent me new ones and they seem to be holding up, thank you! I really wanted to love these but one of them came bent so I can’t use it because I’m worried it’s going to ruin the wall. It’s slanted so far down but the one that didn’t come bent works great and looks really cute
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Reviewed in the United States on January 7, 2026
R
Verified Purchase
R
Bozeman, US
★★★★★ 5
A birthday gift that made someone happy.
This was bought as a birthday gift, good quality, very sturdy, and the recipient loved it highly recommend this product.
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Reviewed in the United States on April 25, 2026

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